We always welcome our customers' comments and opinions. SuRu thrives on your contribution and support. As a current customer or future customer, we want you to return to our site and recommend our brand to your friends and family. This way, we can guarantee SuRu is a brand of growth. If you have any questions or feedback, please do not hesitate to contact a member of our customer care team, who will delightfully answer your questions and help you with whatever issue you have on our website or with a product.
You can check our FAQ for a speedy answer. If your questions are not answered there, feel free to contact us; General inquiries please contact: email@example.com
- I have a discount code, how do I use it?
Type your code into the promotion code box at the checkout page, and click checkout to apply it to your order. If the code did not reflect but your order was checked out, we advise you to contact our customer service through email or call to get a resolution.
- When do I get charged?
If your payment is authorized, the funds will be 'pending' in your account and we will receive an email confirming that your order has been successful. The payment will only be completed upon dispatch of the final part of your order. If your card is not authorized, payment will not be taken, and we will send you an email to let you know why your bank or card issuer wouldn't authorize the payment. To correct this yourself, we advise you to go through the checkout page and the credit card information stages to make sure you did not make an honest mistake, as we all do sometimes. Please check thoroughly so we can get your order to you in due time.
- How do I sign up for the newsletter?
We understand some people want to get updates about the SuRu brand immediately. For this reason we advise you to join our Email Lists where you will get first notice of everything SuRu, Facebook page, Follow Us on Instagram, Twitter, and Tumblr for our blog related news. To get our newsletters, you will need to set up an account by entering your email and info in the provided section on our website. You don't have to buy anything; we just want you to stay up-to-date with the SuRu brand, get discounts, and know what we are up to.
- How do I look for a product?
We have organized our site so you can shop easily and conveniently, so don’t stress it. Just browse the website using the shop category. When you've found something you like, select the desired size and color then click 'add to bag'. You can then continue shopping or go to the checkout section. We advise you check to make sure all your details are correct, enter your credit or PayPal, then press 'complete order', and you're done! We'll send you an email to confirm your order details. Yes, it’s that simple.
- What if what I ordered doesn't fit?
We understand different brands have different fitting sizing. For that reason, we advise you to use our Speedy Exchange Program. A Speedy Exchange Program is where you choose your replacement item and we charge your original payment type for the replacement merchandise right away. We then ship the replacement merchandise to you at no delivery cost. Once you place your new order, you will then send us your original item that doesn’t fit. Once we receive this item, we will credit your original payment type. You can process a Speedy Exchange by sending your claim to our customer care at firstname.lastname@example.org. In your email, please include the following: (1) The order number for the item being exchanged (2) The address the exchange item was sent to (3) The date, type of credit card used with last 4 numbers, and post code (4) A vivid picture image of the receipt or receipt email that was sent to you. The other option is to simply send us the wrong item using confirm mailing system with a tracking number. Send us the tracking number, and we will check to confirm the item is on its way to us. After 2 days, we will mail you the new order free of charge.